At Yundaro, your satisfaction is central to everything we do. If your purchase doesn’t meet your expectations, we’ve designed a return and refund policy that’s simple and transparent.

You may return eligible items that are unused, undamaged, and in their original packaging. Please keep in mind that customized products, personal care items, and discounted goods may not qualify for return. All return requests must be made within 30 days of receiving your order.

To begin, please contact our customer support to request a Return Authorization (RA) number. This ensures your return is tracked and handled promptly. Packages sent back without an RA number may not be accepted. Once the item is received and inspected, we will confirm whether a refund or exchange is approved. Refunds are generally issued back to the original payment method within a reasonable timeframe.

Refunds may be reduced to cover return shipping, restocking, or applicable fees. If you haven’t received your refund, we suggest checking with your payment provider before contacting us.

If you’d like to exchange an item, please contact us in advance. Availability of sizes, colors, or styles may vary, and you may be responsible for any price difference or additional shipping.

When preparing your return, ensure the product is in original condition with tags, manuals, and accessories. The RA number must be marked on the package, and we recommend using a trackable courier service. Unless the error is ours (damaged or incorrect item), the return shipping cost will be borne by the customer.

We’re here to make the process stress-free, so please reach out with any questions.

Contact Information
Company: EKO-OPTIMA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email: press@yundaro.com
Address: KOPERNIKA 5, 11-200 BARTOSZYCE, district BARTOSZYCKI, commune BARTOSZYCE, province WARMIŃSKO-MAZURSKIE